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Why an invocation SOAP works some times and does not other times?

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I have a form inside the LiveCycle Workspace environment.  This form invokes a SOAP call to a db to populate two fields.  For example the user type his user id and the SOAP call populates the user name and company.  The problem is the SOAP call works fine some times and other time it does not work.   The problem is not pc or user specific.  Any ideas where to start troubleshooting?


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